Frequently Asked Questions
To order a bespoke pet portrait, first choose your preferred portrait style and size from our collection.
Then, upload a high-quality photo of your pet and provide any specific instructions or personalisation you may have. Complete the checkout process, and our artists will start working on your one-of-a-kind creation.
Our talented artists usually take a 1-3 days to create the hand-drawn pet portrait. Once the artwork is finished printing and shipping may take an additional 2-5 business days. Please note that these timeframes are approximate and may vary depending on the complexity of your portrait and our current workload.
Holiday times may take longer.
In an effort to get your order to you as efficiently as possible, we do not offer artwork previews or proofs.
But don't worry! If your provided photo won't make the best portrait, we’ll reach out to you for a new one. Be sure to review Image Guidelines here..
Multi-item orders might arrive separately due to different production times. But don't worry – each piece is worth the (short) wait!
Poster Size Size with Frame (approx. 1" molding)
8x12 in (20.32 x 30.48 cm)
12x16 in (30.48 x 40.64 cm)
16x20 (40.64 x 50.8 cm)
20x30 (50.8 x 76.2 cm)
Yes this is certainly possible. You can add up to 3 pets onto one portrait when ordering.
Do you want more than 3 pets on one portrait? Contact our customer service at support@dogzpawtraits.com for a special request ;)
Yes, if you do not want a name on your portrait, you can simply leave the "pet name" box empty.
1.) The photo must have good lighting. Preferably with natural lighting.
2.) Close up and from the front. Clear, sharp photos from the front give the best results.
3.) Avoid blurred or dark photos.
Still not sure? Check out our photo tips page for further guidance!
Our customer service is available for you every day on Instagram, Facebook, Email.
Instagram: Dogzpawtraits
Facebook: DogzPaw
email: support@dogzpawtraits.com
Or complete the contact us form found here
We understand how important your pet's portrait is to you, and we strive to ensure a smooth delivery process. If your order hasn't arrived within the estimated timeframe or is incomplete, please reach out to our friendly customer support team through our Contact Us page as soon as possible.
Provide your order number and any relevant details, and we'll work diligently to investigate the issue and find a suitable solution. Your satisfaction is our top priority, and we'll do our best to resolve any concerns and ensure you receive your complete pet portrait order in a timely manner
You can cancel your order free of charge within 1 hours of placing your order.
After this time, we have often already started drawing your pet(s) and there is a £10 drawing/cancellation fee per pet.
Because the nature of our product is unique to your order, unfortunately we cannot offer returns after delivery.
If you are not satisfied with your order, please contact our customer service, so that we can still satisfy you.
Hundreds of our customers rated us 5 stars and we are sure you will too! Still not convinced? check out our reviews! ❤️
On average we deliver your artwork within 2-4 working days after ordering.
Enjoy free shipping on all orders over £85! For orders under £85, shipping rates are as follows:
Portraits & Blankets: £4.99
Mugs: £3.80
Phone Cases: £3.00